What are the delivery charges?

Delivery charge varies with each Seller.

Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.

For products listed on myUpchar, shipping charge may vary from Free to ₹200. myUpchar offers free delivery on myUpchar Ayurveda and Sprowt products. However, delivery fees may apply in case of special offers or promotions.

Why does the delivery date not correspond to the delivery timeline of
X-Y business days?

It is possible that the Seller or our courier partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored into the delivery dates.

What is the estimated delivery time?

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

• The Seller offering the product
• Product's availability with the Seller
• The destination to which you want the order shipped to and location of the Seller.

Are there any hidden costs (sales tax, octroi etc) on items sold by Sellers on myUpchar?

There are NO hidden charges when you make a purchase on myUpchar List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.

Why does the estimated delivery time vary for each seller?

You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location.

Seller does not/cannot ship to my area. Why?

Although we service over 20,000 pincodes via our courier partners, the exact pincode serviceability changes from time to time based on weather, law and order, political situation, legal restrictions as well as on ground courier partner’s capability.

At times, sellers prefer not to ship to certain locations. This is entirely at
their discretion.

Why is the CoD option not offered in my location?

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible logistics partners will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through logistics partners, you can return the item through a third-party courier service. Return fees are borne by the Seller.

I did not receive my order but got a delivery confirmation SMS/Email In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 2 days from the date of delivery confirmation for the seller to investigate.

What do the different tags like "In Stock", "Available" mean?

'In Stock'

For items listed as "In Stock", Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

'Available'

The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

'Out of Stock'

Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.

'Temporarily Unavailable'

The product is currently out of stock and is not available for purchase. The product could be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.

'Permanently Discontinued'

This product is no longer available because it is obsolete and/or its production has been discontinued.

'Restricted / Banned/ Not for Sale online'

This product is not available because of regulatory/legal restriction on its online sale.

Does myUpchar deliver internationally?

As of now, myUpchar doesn't deliver items internationally You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India. For international orders, please visit https://www.myUpcharAyurveda.com

1. Only the Buyers who have purchased the product on myUpchar are eligible for the Buyer Protection Program.
2. Buyers can file a dispute within 2 days from the date of delivery of the product.
3. Any damage or loss to the product after delivery will not be covered under this program and will completely be the Buyer's responsibility. Buyers should refuse to accept delivery if the item is damaged.
4. Buyer should record a video while opening the product so that it can be submitted for your claim. Any claim without a video proof will not be entertained.
5. Once an item is opened or used, no return or refund request for that order will be accepted.
6. You can file a claim under the following conditions -
   1. You received a defective/damaged item(s).
   2. Delivered item(s) do not match your order.
   3. The ordered item(s) is/are lost or damaged during transit.
7. Following circumstances do not qualify for Buyer Protection Program -
   1. Any wrong ordering of product doesn’t qualify for Return or refund.
   2. All products to be returned should always be in their original manufacturer's packaging i.e. with original tags, labels, bar-code and invoice.
   3. Used,Opened or Partially consumed products do not qualify for Return, only completely intact products can be returned.
   4. Return product should have the same batch number as mentioned on the invoice.
   5. Non delivery of product reported after 48 hours of delivery confirmation text message on registered mobile number.
   6. Fraudulent charges and claims are not covered under Buyer Protection Program
   7. If the Buyer has already initiated chargeback through the credit card issuing bank, no request will be entertained.
   8. Blacklisted and Blocked Buyers are not covered by the Buyer Protection Program.
8. Through the Buyer Protection program, myUpchar does not provide any guarantee/warranty to Buyers for products sold on myUpchar against technical/manufacturing defects.
9. Raising disputes against Sellers does not automatically entitle the Buyer to a refund or replacement for the product purchased. myUpchar shall verify the disputes so raised and may process only such claims that are valid and genuine.
10. myUpchar shall at no point be responsible for any direct or indirect losses, expenses, costs of any nature whatsoever that may be incurred by any Buyer/Seller.
11. Claims of the nature of 'Buyer remorse' (i.e. instances where products are bought by the Buyer by mistake or where the Buyer chooses to change his/her mind with regard to the product purchased by him) will not be entertained through this program.
12. myUpchar reserves its right to initiate civil and/or criminal proceedings against a User who files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, myUpchar may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that user and any related users from availing protection through this program.
13. Decisions made by myUpchar under the Buyer Protection Program shall be final and binding on its Users.
14. myUpchar reserves the right to modify / discontinue Buyer Protection Program without any prior notice period to its Users.
15. Through this program, myUpchar shall not entertain claims of Buyers who have incurred loss due to delayed shipment or delivery of the item by the Seller.
16. myUpchar Customer Support Team may seek additional information / clarification from Buyer to facilitate resolution of the dispute. In the event Buyer does not respond with information / clarification sought within 7 days of such request, the dispute shall be auto-closed in favor of the Seller.